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Frequently Asked Questions
How do I get started with OperatiqAI?
Sign up for a free 14-day trial, no credit card required. Once in the dashboard, you can start chatting with the AI assistant, upload documents for analysis, or explore the analytics features right away.
What file formats are supported for document analysis?
We support PDF, DOCX, XLSX, PPTX, CSV, and TXT files up to 50MB each. Enterprise plans support files up to 200MB.
How does Bring Your Own Key (BYOK) work?
Navigate to Settings > AI Providers and toggle on BYOK. Enter your API key from Anthropic, OpenAI, or Google. Your queries will be routed through your provider at their direct rates, saving you up to 60% on AI costs.
Is my data used to train AI models?
No. Your documents and queries are never used to train any AI models. All data processing is done in isolated environments and is covered by our SOC 2 Type II compliance certification.
Can I cancel my subscription at any time?
Yes. You can cancel from the Billing page at any time. Your access continues until the end of your current billing period. We offer prorated refunds within the first 14 days.
Do you offer on-premise deployment?
Yes, on-premise and private cloud deployment is available on our Enterprise plan. Contact our sales team for architecture requirements and pricing.
Still need help?
Our team typically responds within 2 hours during business hours.